If you have other burning questions we weren’t able to address here, feel free to email.
General Inquiries
Where are your products sourced from?
We source our ingredients from the finest, natural sources, ensuring that our spice extracts maintain authentic flavors and high quality.
Are your products vegan and preservative-free?
Yes, all of our products are 100% vegan, free from preservatives, and made using natural ingredients.
How do I contact customer support?
You can contact our customer support team through email, phone, or by filling out the contact form on our website. We're happy to assist you!
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Can I buy your products in stores, or are they only available online?
Currently, our products are available exclusively through our online store, but we are working towards expanding our presence in retail stores.
Product Specific Questions
How do I use the spice extract drops?
Our spice extract drops are very easy to use. Just add one drop to your dish or beverage for an instant flavor boost. Stir well and enjoy the bold, authentic taste.
How many cups can a 5ml bottle make?
Each 5ml bottle contains 180 drops, which means you can make up to 180 cups of tea or other beverages.
Are the extracts suitable for desserts and savory dishes?
Yes! Our extracts are versatile and can be used in both sweet and savory dishes, as well as drinks like tea, coffee, and smoothies.
Do the products need refrigeration?
No, our spice extracts do not require refrigeration. They have a long shelf life and should be stored in a cool, dry place away from direct sunlight.
Are your spice extracts gluten-free?
Yes, all our products are gluten-free, making them safe for those with gluten sensitivities.
Order Related Questions
How can I check the status of my order?
Once your order is confirmed, you will receive a tracking link via SMS and WhatsApp. You can use that link to monitor the status of your delivery.
Can I change my shipping address after placing an order?
You can request a shipping address change before your order is dispatched. Contact our customer service team as soon as possible for assistance.
How do I cancel my order?
If you need to cancel your order, please contact our customer service team immediately. Cancellations are only possible before the order has been shipped.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please reach out to our customer support team within 48 hours of delivery, and we will assist you in resolving the issue.
Can I return or exchange a product?
Yes, we accept returns or exchanges for eligible products. Please review our return policy or contact our customer service team for details on how to proceed.
